Click here to view Red Cedar Oncology's HIPAA privacy notice (PDF)

Appointments:
To schedule and appointment please call 517-333-6060 x22. Our scheduler will be glad to assist with scheduling your appointment.

Insurance:
We participate with most insurance carriers. To verify that we do participate please call our billing department at 517-333-6060 x15. Please have your insurance information available when calling.

Referrals prior authorization:
Some insurance carriers require prior authorization from your primary care physician. Failure to obtain this will result in no coverage. Please make sure this is in place before your appointment.

Cancellations:
Appointments that are cancelled less than 48 hours in advance or missed appointments will be charged a $75.00 fee. Although our office makes every attempt to confirm office visit appointments it is the responsibility of the patient to keep track of their appointments. This policy allows us to give the appointment to another person needing care.

Financial policies:
You will be responsible for any co-pay or deductible as determined by your insurance carrier at the time of service. All co-pays will be collected prior to being seen. This includes chemotherapy patients. You could be rescheduled or have a fee attached to your co-pay to cover the costs of sending statements if you do not bring a form of payment to your visit. It is your responsibility to know the terms of your coverage and we will assist you to the best of our ability to answer coverage questions. If you have a large deductible on your health insurance plan, please make arrangements ahead of time if you need to set up a payment plan.

Patients receive monthly statements showing transactions when there is a balance due. We will assist you with a payment plan when requested.

Emergencies:
If you require care after our normal office hours, please call our office at 517-333-6060 for instructions on reaching the physician on call. If you cannot wait for a call back, dial 911 or proceed to the nearest emergency room.

Patient’s Guide to Medical Records Copying Fees:
Click here for information (a new window will appear).

About our fees:
Our fees are based on the time spent with you during your visit, the complexity of your medical condition, and any treatment provided. But proper attention to your care also requires additional time beyond that which we spend with you in the office. Such time may be used to:

  • Create or maintain your permanent medical record.
  • Review, interpret, and document all lab test results and communicate those results—orally or in writing— to you.
  • Review current X-ray or scan reports, compare them with reports of previous scans, and, when the studies are abnormal, consult with the radiologist.
  • Prepare and mail consultation reports and letters suggesting patients come in for a follow-up visit.
  • Consult via phone about your case with referring or consulting physicians and other health care providers.
  • Prepare referral letters to additional specialists, as needed.
  • Prepare patient educational materials.
  • Conduct medical research relevant to your case.
  • Communicate with pharmacies about your prescriptions.
  • Complete insurance applications and claim forms.
  • Conduct utilization review negotiations with hospitals and insurance companies.
  • Review and manage hospital records.
  • Draft letters of necessity to obtain medical services, instruments, or prescriptions that you need.
  • Arrange for hospital admissions and follow-up consultations with nurses, attending physicians, and house staff.
  • Draft reports and forms, including home health care orders and nursing facility orders.

    All these activities add to our cost of doing business. Still, we are committed to providing you the best possible care at the lowest cost. We hope this explanation of our fees has been helpful. With you, our patient, we look forward to a lasting and healthy relationship.